FAQs

We’re here to help! Find answers to the common questions about ordering, customization, and timelines below.

How do I place an order?

You can place an order directly through our website by selecting the product and entering your personalization details (if applicable). If you have a special request or custom idea, feel free to Contact us—we’re happy to help bring your vision to life.

Can I request a custom or personalized order?

Absolutely! Custom orders are our specialty. If you’re looking for something unique or need help with personalization, please reach out through our Contact Us page before placing your order.

How long does it take to make my order?

Since each item is made to order, individual products typically take 2– 4 business days to be ready. Bulk orders may take 7–14 business days, depending on the size and details of the order. We’ll keep you updated throughout the process and let you know if timelines vary.

Do you offer rush orders?

Rush orders may be available depending on the product and timeline. Please contact us before ordering to confirm availability.

How will I know when my order is ready or shipped?

We’ll keep you updated throughout the process and notify you once your order is ready for pickup or has been shipped.

What if I made a mistake in my personalization details?

Please double-check all personalization details before submitting your order. If you notice an error, contact us as soon as possible. Once production has begun, changes may not be possible and no refunds will be issued for personalization errors.

What if I have a special idea or product in mind that isn’t listed on your website?

Absolutely! If you have a custom idea or product in mind that isn’t listed, please contact us—we’d love to help bring it to life.